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[sap-acct] Not able to run reports in excel via SAP wthout downloading

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Posted by thomas-abraham
on Dec 16 at 12:40 PM
Hi
Our users are using citrix to log into SAPl and they are complaining that whenever they try to open reports and click on the excel option, they get a black screen. They do not want to download the reports into excel, but view it in SAP itself via excel.
Any body have any idea why this is happening and how to fix this issue. We are using ECC6.0 ehp 3.
Regards,
Thomas
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