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Reply from Dammah on Aug 15 at 11:03 AM There could be several reasons-
1. both the customer and doc number were not identified in the system to clear
2. customer identified but doc number not identified
2. your customer or employee tolerance limits are both outside the $10 deduction taken so it posted the full amount on the customer. In this case edit the payment advice. As for the tolerances allowed it has to be within comp. policy.
Since it could be any of the above please check your entire config. Hope this helps
Dammah
| | | ---------------Original Message---------------
From: AV
Sent: Wednesday, August 15, 2012 10:15 AM
Subject: Lockbox Clearing Question
Hello,
I have a question on how Lockbox behaves while clearing the Customer Invoice. I have a scenario where a Customer has an Invoice of $1100 (base amt $1000 and tax $100) and now the Customer has paid the amt $ 1090 (base amt $990 and tax $100) with the discount term and the Lockbox posted it as on account. Ideally, should it not apply the payment?
Thank You |
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