[sap-acct] Clear customer open items via IVR
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 | Posted by vikki_aca on Feb 4 at 4:18 PM |
Hi,
We are looking for a possibility of having the customer calling in the IVR (interactive voice response) 1800 number and then providing his credit card to pay off his open invoice. Please provide me the options available for us to implement such a scenario once you consider what we currently have:
We have the following:
1) Sales orders wherein the credit card of the customer is populated and before saving, it goes for a credit card authorization (cybersouce is the interface we have with SAP) and if it returns a successful auth. then the sales order gets saved. On invoicing, the FI invoice will be posted with credit card receivables a/c debit and revenue credit. Every night we run FCC1 as a batch job and it clears the credit card receivables a/c and then sends the credit card details to Cybersouce which inturn collect the funds and deposits into our bank a/c.
2) We have an IVR system connect to our SAP by which the customer can call in and request an invoice copy to be faxed to him or connect to any A/R collector.
So we have cyber souce and we have IVR applications connected to SAP.
The new requirement is to have the IVR able to get the details of credit card of the customer and authorize it and if successful then clear the normal A/R (not credit card A/R) in SAP. These invoices will have customer a/c debited and revenue a/c credited since the sales orders won't have credit card information in them.
Any ideas and guidance are highly appreciated.
Thanks
Reddy
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__.____._ We are looking for a possibility of having the customer calling in the IVR (interactive voice response) 1800 number and then providing his credit card to pay off his open invoice. Please provide me the options available for us to implement such a scenario once you consider what we currently have:
We have the following:
1) Sales orders wherein the credit card of the customer is populated and before saving, it goes for a credit card authorization (cybersouce is the interface we have with SAP) and if it returns a successful auth. then the sales order gets saved. On invoicing, the FI invoice will be posted with credit card receivables a/c debit and revenue credit. Every night we run FCC1 as a batch job and it clears the credit card receivables a/c and then sends the credit card details to Cybersouce which inturn collect the funds and deposits into our bank a/c.
2) We have an IVR system connect to our SAP by which the customer can call in and request an invoice copy to be faxed to him or connect to any A/R collector.
So we have cyber souce and we have IVR applications connected to SAP.
The new requirement is to have the IVR able to get the details of credit card of the customer and authorize it and if successful then clear the normal A/R (not credit card A/R) in SAP. These invoices will have customer a/c debited and revenue a/c credited since the sales orders won't have credit card information in them.
Any ideas and guidance are highly appreciated.
Thanks
Reddy
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vikki_acaSAP Accounting Enthusiast
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