We have added search box. Key in SAP issue keyword to search
Home
About
Site Archive
SAP Chat
Contact
TopBottom

Announcement: wanna exchange links? contact me at sapchatroom@gmail.com.

RE:[sap-basis] Guidelines for raising SAP support messages

Posted by Admin at
Share this post:
 Ma.gnolia DiggIt! Del.icio.us Yahoo Furl Technorati Reddit

0 Comments

Posted by Robin Haettich (Lead Solution Architect)
on Jul 10 at 11:01 AM 		Mark this reply as helpfulMark as helpful
Hello Mark,

David is right - the support contract you have with SAP does influence the scope of services and incident management service level agreements (i.e. categories SAP Standard Support, SAP Enterprise Support, SAP Safeguarding, SAP MaxAttention or a special agreement).

For software issues, you are entitled to raise any ticket or message with SAP. Because there are other important aspects to consider, I would strongly recommend having a look into SAP Note 83020 in which SAP Active Global Support defines of "what is consulting and what is support" and answers questions around scope and content.

Thank you and with best regards
Robin


---------------Original Message---------------
From: mark_me
Sent: Wednesday, July 07, 2010 5:25 PM
Subject: Guidelines for raising SAP support messages

> Are there any specific guidelines like how many messages we can raise during an implementation and for which issues the SAP bills ...
>
> Regards

__.____._
Copyright © 2010 Toolbox.com and message author.

Toolbox.com 4343 N. Scottsdale Road Suite 280, Scottsdale, AZ 85251
Robin Haettich
SAP Basis Helper

Posted helpful replies on 5 threads in a group to earn a Bronze Achievement
In the Spotlight
Earn Recognition for Your Contributions at Toolbox for IT. Gain Points for Community Achievements
_.____.__

 

0 comments:

Post a Comment

Post a Comment

Subscribe to: Post Comments (Atom)

T r a n s l a t e to your language