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Reply from Roy B on Oct 13 at 12:42 PM Firstly you need customers' bank details in their master records to be able to use F110 for customers. Then you need payment methods that suit the transactions you want to make. For refunds etc you need payment methods for outgoing payments and for collections for incoming payments. The payment methods also have to be in the master records.
You can for example use direct debits to collect from customer bank accounts provided you hold the customer's authority, and if you do, you have to tick the box alongside their bank details in the master record to tell the system that you do. When you have configured a direct debit payment method and updated the master records as above, you do a payment run in the usual way for the customers and this produces a DME file you send to your bank which then collects from the customers' banks and credits your account. The open items are cleared and your bank clearing account is posted. When your bank statement arrives the payments show up on it and you clear them from clearing account to main bank account so your bank statement balance in the GL agrees with the statement. The same goes for outgoing payments. The system may moan occasionally that you have a payment method for outgoing payments in a customer master, but this is only a warning and you can go past it.
If you use direct debit to collect payments be warned that you are responsible for making sure you get the payments by doing a payment run, so dunning may not work properly any more because SAP says to itself "the customer is no longer responsible for paying, we are so if he has not paid it is our fault and I will not send him a dunning letter".
Hope this helps.
Rgds, Roy B.
| | | ---------------Original Message---------------
From: Bose
Sent: Saturday, October 13, 2012 8:47 AM
Subject: APP for Customers
Hi Experts,
Could you please help me to understand the concept of "APP (F110)" in case of Customers.
Refunds and return of down payments are the instance where we can initiate from our company end (pls correct me if i am wrong) and How APP will be useful for Payment collection process.
Thanks in advance,
Bose |
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