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Reply from Roy B on Jun 18 at 6:03 AM The SEPA mandate required is a different thing. SEPA is a new-ish concept meaning Single European Payments Area and is a separate idea from direct debit mandates. You are confusing two different animals. Please go and find out more about SEPA. Before SEPA came in we used direct debits with the checkbox in the customer master ticked and everything worked. Ticking the box for SEPA mandate when you do not have SEPA set up is confusing the system.
Regards,
Roy
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| | | ---------------Original Message---------------
From: RR
Sent: Monday, June 18, 2012 5:40 AM
Subject: 'Mandate Required' Option On the Payment Method
Hi Roy
I have created the payment method for Direct Debits with the ''Mandate Required" option activated. The requirement is that there needs to be a valid Mandate for the customer and if this exists, then the payment run can proceed else if there is no valid mandate on the customer, then the payment run needs to fail.
I have created a valid mandate on the customer master. The problem is when I Run the Payment Proposal, I get the following error message (No valid payment method found).
I then remove the "SEPA Mandate Required" option on the Payment Method - rerun the Payment Proposal and it then works.
Therefore I am not sure why I get the error message of (No valid payment method found) when the Mandate Required option is checked.
Thank you. |
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