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Question from rubitoncek on Feb 21 at 8:30 AM Hi,
I am new to Customer Service Repair processing in SAP and have a few questions. We are using SAP CRM integrated with ECC for the logistics side. We are also using Internal Order to capture the cost.
This is the scenario: A Serviceable material is returned for inspection and repair- at the time of goods receipt, I have configured movement type 653 with special stock indicator E (through requirements class).
Problem 1: sales order stock is against line 1 of the sales order (e.g. sales order 100), when creating the outbound delivery to return material to customer (sales order 100, line 2) serviceable material is not found against line 2 because sales order stock is against the first line item
Problem 2: We want to use internal orders to capture the cost. The internal order is carried from CRM to ECC Sales Order to Delivery. At the time of Good Receipt of serviceable material for repair it does not receive the stock as Sales Order Stock (indicator E is not set)
If you could provide suggestions to fix the problems above would be much appreciated
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