[sap-log-sd] Can't Invoice Repair Sales Order Due to Item Status: IREP inactive but REPA not active
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 | Posted by charles_mitchell on Feb 18 at 7:54 PM |
Single order item on repair sales order (RAS) cannot be invoiced due to incorrect item status. Invoice Log shows error is "Billing is not possible because repair is not yet completed".
Check of Service Order shows that it is currently status TECO.
Item has been delivered back to customer via sub-line 103 on repair sales order (outbound delivery).
Delivery has been PGI'd with no problem.
Review of sales order item status comparing this item to other items on same and different orders shows this item has no active REPA status (I0386) (REPAIRED). The status IREP (I0384) (Under Repair) shows as inactive.
Does anyone have any knowledge on how to correct this status problem? I believe either activating the IREP (under Repair) status or adding an active REPA (Repaired) status would be acceptable.
We've reviewed OSS and found notes referencing programs SDSTATU1 and SDSTATU2 but these don't apply as they only work on items which lack any statuses. We're considering altering these programs to fit this situation, but hoping there is a better solution.
We've already attempted various combinations of transactions (reversing the TECO and confirmations on the Service Order, reversing and removing the outbound delivery sub-line on the sales order).
All suggestions are gratefully appreciated. Thanks in advance for your time and considerations.
__.____._ Check of Service Order shows that it is currently status TECO.
Item has been delivered back to customer via sub-line 103 on repair sales order (outbound delivery).
Delivery has been PGI'd with no problem.
Review of sales order item status comparing this item to other items on same and different orders shows this item has no active REPA status (I0386) (REPAIRED). The status IREP (I0384) (Under Repair) shows as inactive.
Does anyone have any knowledge on how to correct this status problem? I believe either activating the IREP (under Repair) status or adding an active REPA (Repaired) status would be acceptable.
We've reviewed OSS and found notes referencing programs SDSTATU1 and SDSTATU2 but these don't apply as they only work on items which lack any statuses. We're considering altering these programs to fit this situation, but hoping there is a better solution.
We've already attempted various combinations of transactions (reversing the TECO and confirmations on the Service Order, reversing and removing the outbound delivery sub-line on the sales order).
All suggestions are gratefully appreciated. Thanks in advance for your time and considerations.
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