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Question from Millicent_Gurash on Jan 28 at 7:27 AM Hi Gurus
Question on Solution Manager as a Managed service(SMaMs): Incident Management :Here is the scenario:
Our mandate is to support/host multiple customers as a Run SAP partner my question is based on (IM)Incident Management 1.Suppose we have 3 customers to support, Is it possible to have 3 separate Incident transactions(ZMIV) defined for each customer or we can only have one? and If we have 3 separate transaction what are some important aspects to note and if we are only entitled to one how do we ensure that we manage all customer's requirements in terms of status profile, partner determination,actions etc.
Thanks for your help
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