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Reply from AV on Sep 4 at 12:32 PM Hello Syam,
The Invoice/billing documents format the Bank had sent does not belong to our SAP format. I mean they were sent incorrectly.
| | | ---------------Original Message---------------
From: AV
Sent: Tuesday, September 04, 2012 10:31 AM
Subject: Lockbox Issue With a Customer
Hello,
We had received Lockbox payment for Customer A and when it was applied, it was posted On Account on Customer B. Can I know how is this possible? We had received the Bank details of Customer A and the Lockbox program should either apply or make On Account payment on Customer A. But, instead it posted on Customer B. I am not able to understand why this happened.
Thank You. |
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