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RE:[sap-acct] Post Lockbox Processing via FLB1

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Reply from debbiekuntz on Jan 25 at 11:35 AM
Polly,

We implemented SAP about 6 months ago and we have the same random problem with the FLB1 showing the check as applied, but the invoice and the payment not being cleared.

I was hoping there was a solution, but I didn't see any replies, have you found out the problem yet?

---------------Original Message---------------
From: Polly Meeks
Sent: Thursday, September 23, 2010 2:19 PM
Subject: Post Lockbox Processing via FLB1

We recently began using the lockbox functionality and ever so often we will have a check that when viewing the check status via FLB1 the check will show a status of APPLIED. However when we look at the customer account the payment is actually an ON ACCOUNT type posting where the clearing between the open item and the payment has not occured. All of the desired ledger postings have occured between the customer, cash account and cahs clearing accounts but the invoice and the payment will still be open items on the account.

I've seen a couple of other post with this same issue across the internet but no responses that I can find. I also have checked OSS notes and can not find anything there that relates. Anyone else experienced this? Thoughts / ideas / suggetions on possible causes? For the other 99.5% of transactions the lockbox functionality is working beautifully, so I can not believe it is a config issue.

Thanks in advance for input!
P.

 
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