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We run the standard posting job with the lockbox job stream and if the check cannot be fully identified an exception is created in FLB1 and shows either partially applied or on account. Our Cash Applications will identify the discrepancy and have to create a new document to complete the transaction. Is there a way to use the original posting document and complete the transaction, without a reversal? Or can the process be interrupted and the item is then sent to workflow as an error for Cash Apps to manual post the document.
For example, $100 payment is posted on account with a DZ document type, and posting key of 15.
Cash Apps then creates a DA document type to pick up the payment and the invoices to be cleared to apply the check.
We are trying to avoid the two entries on the customer's account.
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