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You have to maintain the email address in BP. It is not sufficient to maintain the email in su01.
As well check condition tab whether any BP is mentioned.
| | | ---------------Original Message---------------
From: Nilanchal Swara
Sent: Tuesday, September 13, 2011 5:44 AM
Subject: Auto email to reporter when action in notification changed: Solman EHP1(Service Desk)
Dear Friends
I have SAP EHP 1 for SAP Solution Manager 7.0, Windows,Oracle 10.2
Now I have configured an Action profile, according to Blogs:
http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/7318
However, when I changed the status of Support Notification from New to In process, the Email could not be triggered !
I have checked in Support Notification in "Actions" tab status is red(Incorrectly Processed) in action created by me . I have also checked in SOST but this Email not found.
Pleae suggest. |
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