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Hi Eric,
I am directly addressing this message to you as you have complete knowledge on Payment Card functionality in SAP.
I have a requirement where I need to modify an existing functionality of Returns through credit card done through SAP SD Sales Order.
Currently the functionality is set up in such a way where the process is as :
Return SO--> Authorization ( Refund is done directly during auth itself)--> Delivery Creation --> Credit Memo (No FCC1 settlement done here )
However finance has concerns over here where we are returning the money back to customer even before the return delivery is created.
All this programming for returns is encoded in the Function module for Authorization (Specific for returns)
Now I wanted to know the exact process of refund/returns through Credit Card in SAP SD SO processing.
As I assume it should ideally be
Return SO--> Negative Authorization--> Returns Delivery -->GR--> Credit Memo -->FCC1 (settlement where the refund is actually done based on the credit memo amount).
Please let me know how do I proceed ahead with the returns scenario and the exact SAP Standard process for Returns/Refunds through Credit Card in SAP Sd Sales Order processing.
Thanks
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