While remote IT support and maintenance isn't anything new, this year has taken the concept to the nth degree. And now that flexible work is here to stay, IT pros are realising that the Desktop and Mobile Architecture for System Hardware (DASH) solutions that they've historically relied on simply aren't going to cut it.
As if we didn't have enough to contend with this year, IT pros have also been busy putting out fires in an unprecedented number of network outages. Here's a recap of the biggest instances and a look at how they could have been avoided.
While Windows XP might be no more than a distant memory for most, Microsoft's latest OS release, Windows 10, uses legacy code from its 2001 predecessor - which is why alarm bells went off last week when the Windows XP source code was leaked online. More on how Microsoft have responded below.
Maintaining the status quo has been the objective for most businesses in 2020 - a hard enough feat with everything that this year has brought. But in a competitive marketplace stability doesn't bring in the big bucks, innovation does. Is it possible to invest in innovation when the world's in disarray?