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RE:[sap-solution-manager] Cannot Send Incident Message to Ext. Service Desk

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Reply from Jambo21 on Jan 12 at 10:59 PM
Hello Robin,
Thank you for your response. I did those setups, which is in the link you sent but as I had said I receive the warning.
Can you please tell me whether I missed anything? I think I miss something in SPPFCADM. As I said I created a new status and assigned it to E0015.
When I configure a start condition for ZMIN_STD_SEND_THIRD, I choose ZMIN0001E0015.

---------------Original Message---------------
From: Jambo21
Sent: Sunday, January 12, 2014 1:38 PM
Subject: Cannot Send Incident Message to Ext. Service Desk

Hello gurus,
I am trying to send a message from customer Solman to VAR solman an incident message. solmans are on different networks.
On customer and VAR sides I copied SMIV and SMIN transactions, established RFC connection between 2 solmans, defined value mapping, created a new status "Send to Ext. Service Desk" and assigned the status to ZMIN_STD_SEND_THIRD by using condition configuration.
When I try to send a message to Ext. Service desk, I receive a warning "No strategy or action definition exists for the selected action".
Please help with resolving the issue.
If you have a guide with all detailed steps to configure an integration 2 solmans, it would be great.
My email is email@removed

 
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