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| | | ---------------Original Message---------------
From: Shan
Sent: Monday, November 08, 2010 9:15 AM
Subject: SOST Error
Dear Everyone,
I have a specific user who sent out 4 POs' to supplier and only 1 PO Email notification was received successfully by the supplier.
The other 3 POs' Email notification did not reach the supplier.The POs' were sent out on the 14th and 15th of October.The system was migrated
on the 17th of Oct.
Technical Analysis Done By Me:-
Check all SMTP related configs, such as email background job (none cancelled), default domain (ok), smtp server is active and etc.
Then. I checked SOST for the email logs and I discovered no errors (indications were green) at all for the 4 POs'.All showed delivered successfully.
I checked SMQ1 and nothing was in stuck mode.But when I selected the "Display Document" for the 4 POs' in SOST, I encountered this error
"Erroneous data received from server.Application may not work properly".Initially I thought it was SAP GUI error but further investigation revealed
that its only happening for this specific user's 4 POs' which was sent out on 14th and 15th of Oct and whatever was sent out
by this same user on the 20th of Oct onwards did not trigger this error anymore.The user does not want to resend the items again for some reason.
Could this be related to the system migration which took place or can a functional or developer address this further ?
Hoping someone could shed some light on this as from technical perspective I think I have done all required.
Thanking everyone in advance. |
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