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Reply from sheffeld on Apr 20 at 12:19 PM Mary,
Sadly, I must give the standard consultant answer: it depends.
There are a series of decision points that will occur when you are
troubleshooting an issue. The first is to isolate the issue to the
application that is the root cause. That is the initial point where you
might reach out to the team responsible for that application.
If you find that the issue is SAP related, then you isolate the issue to
the particular SAP application (ECC, Portal, BW, etc.)
Should the cause of the issue not readily appear, that is when you
research SAP Notes, the SAP Service Marketplace (where you can find
every last security guide for any SAP application), ITtoolbox and other
SAP sites.
And you can always post your question here.
Regards
| | | ---------------Original Message---------------
From: mhpick1
Sent: Thursday, April 20, 2017 8:32 AM
Subject: SAP Security staffing
For automation we only have password resets, and our service desk can enable accounts too if needed.
I have another question. My employee and I are very new to SAP security and have only taken one SAP Security class and that was about 2 years ago. Now that my consultant is rolling out we went to him for help when we got stuck on a security issue when troubleshooting an issue.
What do you do when you get stuck on an security issue? Do you have groups or people you contact or just bounce the issue around with in your security group? |
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