Announcement:
wanna exchange links? contact me at sapchatroom@gmail.com.
Posted by
Admin at
Reply from Oh Yeah on Aug 2 at 11:10 PM You could use SAP ERP CS module for customer and equipment based
transactions for SAP CRM you can use the Service function to capture that information.
The decision on whether to use SAP ERP CS or SAP CRM, depends on how strong your
data related to the logistics or front facing customer activities.
if the operational basis takes strong planning on logistics for servicing
e.g. stock in service van, third party goods reservation, etc, SAP CS may
be more suitable for your requirement. but please note that SAP CS has
very weak integration to SAP CRM, therefore some info may require heavy
custom development to be viewable in the SAP CRM. if it is related to
simple logistics but heavy customer interaction which is mainly for B2C
business, you may want to use SAP CRM to capture that information.
You also may want to find industry specific add on e.g. utilities if it is
related to electricity/water/gas meter reading and billing
| | | ---------------Original Message---------------
From: Louis Corato
Sent: Sunday, August 02, 2015 10:58 PM
Subject: Which SAP Product to Choose?
Hi Mike,
I would have to delve deeper into your requirements, but off the top of my head, it sounds like you could set up the "readings" as non-inventoried materials. You could set up customer-specific pricing for those materials, and invoice them through SD. All of that could be done by using SD, including setting up the customers, but if you already have CRM, I'm sure the SD and CRM could be used in concert.
Not sure you would need to export the info if you have real invoices to send, but there are standard SAP reports that could be used to create downloadable reports that could be sent to Excel. I had folks who could write ABAP reports that could create the spreadsheets and email them to anyone using the SAP MAPI programs.
Is that the kind of info you were looking for?
Lou |
| Reply to this email to post your response. __.____._ | In the Spotlight Become a blogger at Toolbox.com and share your expertise with the community. Start today.   _.____.__ |
