Reply from Vivek on Jun 19 at 3:16 PM Hi Luis,
We are a SAP customer running SAP ECC 6.0 and BW 7.0 on Microsoft SQL
servers and databases. We have an enterprise agreement with Microsoft and
all our servers and databases are MS. Our servers are Microsoft 2008 R2 and
database is Microsoft SQL 2008.
In terms of support, we have an internal SAP team (very small in size - 1
for Basis & Security, 1 Functional ECC, 1 BW, 2 ABAP'ers) who support the
entire landscape. We carry on day-to day support and internal development
(enhancements). Only time we reach out to SAP support is when we find an
issue or need to clarify the working of the standard SAP functionality.
SAP provides fixes (OSS notes) to their standard functionality if there are
any bugs. Most of the fixes are applied through the SAP application (not
directly to the underlying database/app server directly). We sometimes do
reach out to SAP support during upgrades if we face issues (upgrades are
also handled inhouse or with the help of external SAP consultants).
Database operations such as defragmenting, OS patches, restoring databases,
etc are all handled internally too with the help of DBA's.
Hope this helps.
Regards,
Vivek
| | | ---------------Original Message---------------
From: Luis Fernando Croft
Sent: Wednesday, June 19, 2013 2:55 PM
Subject: Advice On Selecting SAP Database
Thanks for the reply Paul, well let's say that since we began with database analysis, MaxDB was not an option, mainly due to we didn't hear a lot of it from our local SAP partners, in fact they say that Sybase is the SAP preferred database, and it was little or no mention about maxDB.
So regarding to support, what you are saying is that we will recur to SAP support when something goes wrong or need something very specialized (such as platform migration), and that we shall be in charge of performing the rest of the daily/operative tasks, right?
What is the level of support do you have with SAP and what are your experiences with it?
Regards,
Luis Fernando. |
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