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Reply from ebushman on Feb 24 at 9:51 AM Giana – this is more a question about SAP's business logic, and how to force an Invoice to post to Accounting when you can't get an authorization, than it is a question relating to Paymetric. However, since this is a common problem that companies face when using SAP's Payment Card Processing business logic, Paymetric has developed an Enhanced version of SAP's Settlement program (FCC1) which can be used to address this issue.
In order to address this, you'll need to go into the Sales Order in change mode and enter a manual "dummy" authorization. Just make up an code to put in the "Auth.no." field, leave the "Auth.refer.code" field BLANK, and enter an value in the "Authorized amt" field which is equal to the Invoice amount. Once you've saved the Sales Order with that "dummy" authorization you can go release the Invoice to Accounting.
Once the Accounting document is posted it can be picked up in the next Settlement run. However, you do NOT want to submit this transaction to Paymetric and on to the processor as it would be rejected. Instead, you want to run the Paymetric Enhanced version of the SAP Settlement Program, /PMPAY/PU_FCC1 and make sure you check the "Settle INTERNALLY in SAP only" and "Update run" checkboxes. Execute the program and, when you get a list of all the Accounting documents which are ready to be settled, select ONLY the Accounting document you've just created and click the "Forward to Settlement" button and then hit SAVE. This will create an SAP Settlement Batch with only that single Accounting document, but it will NOT send it to Paymetric or to the Processor.
At this point you can run transaction FBRC and enter the Accounting document number and hit SAVE to reverse the Accounting document and reopen the item on the Customer's AR account. FBRC basically "unsettles" the document. Now you have an Open Item on the Customer's AR account again and you can clear it by either applying a payment manually when the customer mails you a check or you could try to collect on it using the Open AR program with a credit card again.
I hope that helps!
Regards,
Eric Bushman
www.paymetric.com
| | | ---------------Original Message---------------
From: Giada
Sent: Wednesday, February 24, 2016 9:12 AM
Subject: Credit Card Settlement via Paymetric
We use Paymetric for our credit card processing in SAP and we have an invoice that won't post due to insufficient authorization. The customer has now decided they want to pay the invoice and not charge the credit card. What can I do on the authorization to not allow it to settle when the invoice posts? |
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