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I wanted to bend your ear a little and see if you could help me on another issue I am having in SD repair orders. This would be for customer own property
Here are the transactions we are using at the moment to start a repair request
IW54 - create notification, select the sales order push button from the notification to create the sales order. There are two lines that get created on the sales order, item category ZDRS (order BOS/STD item) then a line that is for item category ZDRE item for repair return.
VL01N - Goods receipt which creates item category ZDRP (repair) this also creates automatically the service order (IW31) in the background.
Some of our units we no longer sale but still support. So they are not on a pricing condition record (VK13). The ones we sell come on the line item on the condition tab as ZPRI. The line item is yellow as we do not want to calculate it in the invoice but needs to be on custom documents. However, since our items that we no longer sell are not on a price, the sales admin that creates the orders bypass this and ends up causing issues on the customs document (as we need a value) and also on the invoicing. Through a recommendation, I created a new condition record ZPRC repair price(did not use access sequence nor formula in VOFM) to cover the price of these materials. It gives me the error message that I want (as I want the end user to know there needs to be a price in the system that needs to be pulled and they need to call and get the manager to add the price. It does not populate automatically like I need it to as the sales admin would not know this cost of the unit. This is handled by another group in our organization..that is an issue but to see if the process would work through the end process (invoicing) I went ahead and finished testing by manually adding the price on the sales order; the first line which is item category ZDRS. It is yellow, so I continued. I then go to IW32 release add the labor charges and material if used. Lets say it is a ANSI Cal with repair. I then go to IW42 and confirm and technically complete. Then I go to DP90 and press the sales price, it gives me an error that the ZPRC is missing. I enter the repair price (thinking this is the cost of the repair, labor on another line and charge for material on another line item. It then let me enter this information. However I end up with two ZPRC's on the sales order line items and also on the invoice; one ZPRC has a green with dollar amount and the other is blank and is red; on the invoice it gives me an error that says pricing error.
I originally tried this with the ZPRI pricing condition to keep it like the ones we do sell...it worked but it was erroring out at the invoice level...so that is when I seeked advice from someone and did the above.
If you could help me and give some idea of what to do; it would be greatly appreciated.
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