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RE:[sap-hr] ESS Workflow Error

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Posted by csunil (Mr)
on Jul 10 at 10:04 AM 		Mark this reply as helpfulMark as helpful
Hi All,

Thanks for the reply.

I checked via SWI1 and found "No Agent Available".

This workflow error is found for Medical Leaves only. The workflow is successfully completed for other types of leaves. For medical leaves it is a two level workflow . The leave initially goes to a company doctor for recommendation. Once recommended it goes to the manager for approval. Now the medical leave goes directly to the manager and when he/she tries to approve the error occurs.

The company doctor recommending leave left the company on 30/06/2010 and another doctor was given the recommending authority. But the necessary configuration changes in SAP system was made only on 07/07/2010. The changes were made in Personnel Management -> Employee Self Service -> Service Specific Settings -> Benefits and Payment -> Country Specific Applications for India -> Advanced Claims -> BAdIs ->Determine Approver and Approver Group. The change made was in the position.

All medical leave requests from 01/07/2010 till today (10/07/2010) have been affected by this problem. Is there any method to update the agent in the work items and get the workflow completed correctly and successfully?

Sunil

---------------Original Message---------------
From: csunil
Sent: Friday, July 09, 2010 9:30 AM
Subject: ESS Workflow Error

> Hi All,
> We are facing a problem in ESS. The manager is not able to approve leave requests of his employees. he is getting an error message "Work item ............. cannot be reserved in status ERROR". What could be the reason? How can it be rectified?
>
> Thanks in advance.
>
> Sunil

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