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[sap-log-sd] What are the reasons for case pack errors during EDI transmissions via SAP?

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Question from guest on Sep 19 at 3:29 PM
I am working with SAP and often receive EDI rejection notices from our customer due to case pack issues. Upon investigation of the order on my end the case pack is one when it should be 6 or 12. Can you help me understand what is causing this please?
 
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