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Reply from jsrneeraj on Dec 20 at 8:37 AM Hi Friends,
Root cause can be conflict of no. Series. Please check out the no. Series.
This might be possible that no range was got finished.
| | | ---------------Original Message---------------
From: Unknown User
Sent: Monday, October 08, 2001 6:08 AM
Subject: [CLARIFY-L] emailclerk
Hi ,
Following is the copy of mail that i have been trying
to send to emailclerk, I have included complete hea
der for complete details.
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
Message-ID: <email@removed
Date: Mon, 08 Oct 2001 11:11:59 +0530
From: Gothal Mahesh <email@removed
X-Mailer: Mozilla 4.72 [en] (WinNT; I)
X-Accept-Language: en
MIME-Version: 1.0
To: emailclerk <email@removed
Subject: (no subject)
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
CASE_START
CASE_SUMMARY: Slow printer
CASE_DESCRIPTION: My printer runs very slowly when
using upgraded
software. Do I need to install a new printer driver,
and if so, can you
please provide this software to me.
CALL_TYPE: email
SEVERITY: 3
SITE_ID: 1
CONTACT_LAST_NAME: Gothal
CONTACT_FIRST_NAME: Mahesh
CONTACT_PHONE: 8971830
CASE_END
I have attached the emailclerk_settings.bmp file
alongwith this mail.
When you are talking about the incoming file, is it
the formatfile in the email directory on the clarify
server. I haven't done any changes to that file, am i
suppose to do some alteration in this file ??
When can i locate the output file that you are
talking about ??
The Inbox is dedicated to EmailClerk only .
The suject line of the mail is blank and the account
is active in the database.
I tried some of your suggestions but it did not help,
i am looking forward to hear from you with some more
tips.
Regards,
Mahesh Gothal
--- btfoffice <email@removed wrote:
> ITtoolbox Portal for CRM - http://CRM.ITtoolbox.com
>
> Can you post a copy of teh email you are trying to
> post. Clarify requires
> that the email contains a specific format - see
> documentation.
>
> I would also install email clark on a seperate box
> from your data server.
> You should also ensure you have configured you email
> settings and incomming
> and outgoing files correctly. Can you also include
> a copy of the Clarify
> Service Manager settings for Email Clerk. I have
> got it going in a test
> environment but we decided to not run with it
> prefering to use our own data
> parsing processor.
>
> BTF Office |
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