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Question from Ahmad00716 on May 9 at 1:39 AM Hello to all, My question is how SAP calculates whether Users are Low/Medium/High in ST03N. When I checked in my PRD server, it shows :- Low :- 16 Medium :- 17 High :- 18 When I calculate this by below formula:- Considering 40 working hours/week each hour 480/40=12 dialog steps each dialog step =60/12 minute =5 minutes=300 seconds By this formula :- if Dialog Step comes between 0-480 dialog steps then Low user if Dialog Step comes between 480-4800 dialog steps then Low user if Dialog Step comes between 4800-14400 dialog steps then Low user But when I calculated by the above formula,it gives the wrong no. of users in my PRD server (Low = 28, Medium , High =51) How SAP calculates whether Users are Low/Medium/High in ST03N. Please reply. Regards, JUNAID | Reply to this email to post your response. __.____._ | _.____.__ |