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Reply from fxlevy on Oct 23 at 9:20 AM Hello, I still investigate and try to find a workaround to solve this issue. I did a fresh install of a Solution Manager SR1 on Windows Server 2008 R2 with SQL Server 2008. I used a simple Master password: sapsma_2014 (so without any "&" or "@"). I used the SAP KERNEL 721 EXT UC X64 for SWMP 06. I checked the master password on SAP GUI with user SAP*, on NWA with user J2EE_USER, and on SDM remote GUI: No problem. I have installed running and maintenance license. I have download the last SUM Tool: SUM10SP11_8-20006676 I have downloaded the last Kernel update: SAPEXE_300-10011367 SAPEXEDB_300-10011366 I run the SUM tool and still have the same error at execution phase: --- The following problem has occurred during step execution: com.sap.sdt.j2ee.tools.controlservice.ServiceContr ollerException: Cannot install and start service for instance 0 on host SAPSMA. Could not run OS process sapstartsrv.exe for action install service. Could not start process D:\usr\sap\SMA\DVEBMGS00\exe\sapstartsrv.exe. Error while executing process D:\usr\sap\SMA\DVEBMGS00\exe\sapstartsrv.exe. java.lang.NullPointerException: null java.lang.NullPointerException . --- I run on a VM so I can quickly go back to snapshot and retry. I am ready to make other tests but I don't really know what to do. Any help would be great. :) Regards all Francois-Xavier LEVY
| | | ---------------Original Message--------------- From: jb reyes Sent: Monday, October 20, 2014 10:01 AM Subject: SPS12 Upgrade Using SUM Hello Guys, I am updating our system to SPS12. I am now at the execution phase but unable to proceed. Here is the logs: <!--LOGHEADER[START]/--> <!--HELP[Manual modification of the header may cause parsing problem!]/--> <!--LOGGINGVERSION[2.0.7.1006]/--> <!--NAME[C:\usr\sap\XXX\SUM\sdt\log\SUM\INSTALL-AS-JAVA-SERVICE_08.LOG]/--> <!--PATTERN[INSTALL-AS-JAVA-SERVICE_08.LOG]/--> <!--FORMATTER[com.sap.tc.logging.TraceFormatter(%d [%6s]: %m)]/--> <!--ENCODING[UTF8]/--> <!--LOGHEADER[END]/--> Oct 20, 2014 3:59:52 PM [Info ]: Install and start service for instance 0 on host hostname-XXX with profile //hostname-XXX/sapmnt/XXX/SYS/profile/START_DVEBMGS00_hostnam e-XXX... Oct 20, 2014 3:59:52 PM [Info ]: Process ID 2, name sapstartsrv.exe has been started. Oct 20, 2014 3:59:52 PM [Info ]: Command line: C:\usr\sap\XXX\DVEBMGS00\exe\sapstartsrv.exe -r -q -p //hostname-XXX/sapmnt/XXX/SYS/profile/START_DVEBMGS00_hostnam e-XXX -s XXX -n 0 -U null -P <SecureField> -e XXXadm Oct 20, 2014 3:59:52 PM [Info ]: Standard out: C:\usr\sap\XXX\SUM\sdt\log\SUM\INSTALL_SERVICE_00_ 02.OUT Oct 20, 2014 3:59:52 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.j2ee.tools.controlservice.ServiceContr ollerException: Cannot install and start service for instance 0 on host hostname-XXX. Could not run OS process sapstartsrv.exe for action install service. Could not start process C:\usr\sap\XXX\DVEBMGS00\exe\sapstartsrv.exe. Error while executing process C:\usr\sap\XXX\DVEBMGS00\exe\sapstartsrv.exe. java.lang.NullPointerException: null java.lang.NullPointerException Any ideas? | | Reply to this email to post your response. __.____._ | _.____.__ |