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RE: [sap-basis] SMTP Error - Message No. XS816

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Reply from Waelz, Dean on May 7 at 4:51 PM
Good Day Satish,

Check the connection from the SAP host to the mail server host. From the SAP host o/s (using the hostname from below): "telnet mail.xxxxxxxx.com 25" *you'll need to use the correct hostname

You should get a response similar to:

Trying 10.10.10.10...
Connected to mail.xxxxxxxx.com.
Escape character is '^]'.
220 hostname.goes.here Microsoft ESMTP MAIL Service ready at Wed, 7 May 2014 16:54:24 -0400

Any error received instead, will be a clue on how to proceed. This example is from an MS-Exchange mail server.

Regards

---------------Original Message---------------
From: Satish Ahirkar
Sent: Wednesday, May 07, 2014 3:19 PM
Subject: SMTP Error - Message No. XS816

Dear all,
I have done system copy from Production to Quality system. Copy is successfully and all post processing completed and also system is working find. But in mail system when I send the mail to users with internet option The SMTP error is getting, The same setting has applied In Production system, I can send the mail via internet option and it's working fine. no error is getting
Please guide me how to solve this issue. Please check the below errors:

"
Message cannot be transferred to node SMTP due to connection error (final)
Message no. XS816

Diagnosis
Due to a technical fault, the system could not set up a connection to destination mail.xxxxxxxx.com: 25. Therefore, the message could not be transferred to node SMTP.

System Response
The system was unable to transfer the message.

Additional information of the node used (in the system language of the node):


Procedure

Check the connection from the SAP system to node SMTP. Perhaps the node is not assigned to the correct destination. If so, correct this in Customizing.
In production operation, it is advisable to reroute provisionally to another node.
You should therefore notify your system administrator.

Express document "Cannot be sent: test" received from

Thanks & Regards,

Satish

 
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