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Reply from Robin_Haettich on Feb 16 at 9:57 PM Hi, let me try?
For the application Incident Management, there are two types of relevant business partners linked to System Users in SAP Solution Manager:
- Organization: represents companies/organizations
- Person: represents company's employees, such as key users and processors
User and Business partners can be created either automatically or manually.
The organizational model reflects the functional structure of your company. It consists of organizational units which represent how the company is structured in terms of functions and positions which specify how different functions / tasks are assigned to individual posts. An organizational model can be used in various scenarios. For example, you can represent support teams as organizational units, which is important for the set-up of support team determination.
help.sap.com has more information, or http://service.sap.com/alm -> Incident Management
With best regards
Robin
| | | ---------------Original Message---------------
From: TY
Sent: Sunday, February 16, 2014 9:45 PM
Subject: Why is Business Partner Needed by Setup of ITSM?
Hi, Robbin
Thank you for your reply.
It seems that reading of a document is insufficient...
I understood your explanation, But I cannot understood following.
1.Business Roles assigned to SAP Users (without BP) through organization model.
2.SAP Users (without BP) can use CRM_UI(register message, create organization models...)
If you know (or misunderstood), please let me know.
Regards,
TY |
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