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[sap-acct] Lockbox Issue With a Customer

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Question from AV on Sep 4 at 10:30 AM
Hello,

We had received Lockbox payment for Customer A and when it was applied, it was posted On Account on Customer B. Can I know how is this possible? We had received the Bank details of Customer A and the Lockbox program should either apply or make On Account payment on Customer A. But, instead it posted on Customer B. I am not able to understand why this happened.


Thank You.
 
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