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Re: [sap-acct] Lockbox Issue With a Customer

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Reply from syammahesh on Sep 4 at 10:44 AM
Hi,

Please check the Invoice/billing document numbers for payment received in
Lockbox file are there in Customer A or B.


Thanks & Regards,

Syam Juluri
SAP FICO Consultant

---------------Original Message---------------
From: AV
Sent: Tuesday, September 04, 2012 10:31 AM
Subject: Lockbox Issue With a Customer

Hello,

We had received Lockbox payment for Customer A and when it was applied, it was posted On Account on Customer B. Can I know how is this possible? We had received the Bank details of Customer A and the Lockbox program should either apply or make On Account payment on Customer A. But, instead it posted on Customer B. I am not able to understand why this happened.


Thank You.

 
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