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Reply from asia_market on Nov 10 at 7:02 AM Finance department can help you to cancel some steps, then you could finish your job and finance reclose it. I met this issue many times, it's ok.
| | | ---------------Original Message---------------
From: poweruserkaila
Sent: Thursday, October 19, 2017 1:58 PM
Subject: SD - Invoice not generating due to document incomplete
We are seeing a lot of orders that went through the entire process (OBD created, shipment created, good issue) and then stops. A pricing batch job zero'ed out the net value so there is no pricing whatsoever in the sales document. Because the order is closed and the full quantity has shipped, I can't go into VA02 and update the pricing to attach to contract or manually price. In VF01, I cannot create an invoice because the sales order is incomplete. How can I complete the document by adding the net value even though the sales order is fully shipped and closed?
When there are multiple line items or backorders, some OBDs have invoiced, but some stopped at goods issue. We do not want to reverse anything or unclear any invoices that have already been paid just to open the order back up.
Any help is much appreciated!!! |
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