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Question from knable726 on Oct 6 at 5:01 PM Hi –
Our company switched from TaxWare to Vertex in November of 2013. In September of 2014, Vertex published a ton of tax jurisdiction updates (mainly for the state of NJ). Vertex had been changing jurisdictions since go-live, but the volume was so small we never noticed as billing clerks were correcting customer master data as they found them. Come September of this year, we were at a billing stand still for New Jersey.
When the Sep-14 updates were applied, invoices started failing as the customer master had the old jurisdiction. To get the invoices pushed out, we would update the Customer Masters jurisdiction and then re-determined the tax on the contract.
The problem we have now is how do we maintain these changes going forward? Currently, we are using SE16 along with the list of changing jurisdiction to find which customers, vendors, cost centers, sales office & plants needs updated.
This is becoming very time consuming! Any idea on how to 'automate' this process?
Thanks,
Heather Johnson
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