Announcement:
wanna exchange links? contact me at sapchatroom@gmail.com.
Posted by
Admin at
Reply from elizabethmuigua on May 29 at 4:08 AM Hi Robin,
I have already done the basic configurations on both the service desk.
Do you have any guide on configuring action profile for sending message to external service desk and synchronizing message between the service desk?
Is there a guide on configuring action profiles in general?
Meanwhile I'm reviewing the links you sent.
Thanks,
elizabeth
| | | ---------------Original Message---------------
From: elizabeth muigua
Sent: Wednesday, May 28, 2014 7:58 AM
Subject: VAR SAP Solution Manager 7.1 Service Desk Integration to VAR Customer SAP Solution Manager 7.0 EHP1 Service Desk
Hi Guys,
We are Currently on sap solution manager 7.1 SP11 upgraded from 7.0 EHP 1.
I'm not able to forward incidents from our VAR customer service desk to our VAR service desk.
Below are the actions done VAR service desk 7.1 .
1.IMG >IT Service Management>External Service Desk
RFC based configuration
a.assign roles for technical user
b.Create RFC connection to external system
WEB base configuration
a.assigned roles to technical user
b.activate service
c. configure service provider
d. configure consumer
Defined value mapping for service desk interface
Defined extended interface mapping for service desk customizing
Set Text filter
Specify target transaction type from external service desk
Below are the actions done VAR Customer service desk 7.0 EHP1
released webservice
specify target transaction type from external service desk
assign roles to the technical user
create http connection
create logical port
define value mapping for service desk interface
configure interface to solution manage service desk
defined extended interface mapping for service desk customizing
get solution manager service poer
set text filter
Apart from the above actions,
1.Do I need to configure anything else so that I can forward messages between the two service desks? e.g like action profiles
Please Assist
Thanks
elizabeth |
| Reply to this email to post your response. __.____._ |   _.____.__ |
