[sap-sem] Weekly: Strategies for a Successful CRM Implementation
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This week's Toolbox for IT spotlight topic features Epicor Software.
Let's face it, change is hard. And implementing a new software system changes things:
work habits, what people have to know, how people interact, who controls information,
and accountabilities, among other things.
http://www.ITtoolbox.com/erd/19597
You are undertaking this project because you believe this will be a change for the
better for your organization as a whole. In the final analysis, however, the system
will only be successful if it is fully accepted by your CRM users. To ensure user
acceptance, and a successful implementation - follow the change management strategies
described in this white paper.
http://www.ITtoolbox.com/erd/19597
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