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Hi Vidhyadhar,
I appreciate all your responses. Thank you. I have marked your response as helpful as it helped me to correlate my findings and have it as a basis.
Regards,
SNK.
| | | ---------------Original Message---------------
From: sapconsultnt
Sent: Thursday, October 21, 2010 4:24 PM
Subject: Dunning some questions
Hello All,
Can someone please answer the below questions on Dunning. I have a Dunning procedure with Dunning at 3 levels - 30 days, 60 days and 90 days.
1) If the Customer Account is dunned at level 3 i.e., the highest Dunning level, than say after 120 days if the Dunning is run again for the same customer will the Dunning happen. I think the Dunning should not happen for the Customer after it has reached the highest Dunning level.
( I have just tested for the Customer with an example Dunning procedure with only one dunning level. So when I have run the Dunning for the same customer the second time, the system did not fetch any Dunning data for the Customer. )
2) If the Customer has reached the final Dunning level and than the Customer pays all the Outstanding dues, than how would the system behave. If a new Dunning is run again for the same customer say after 120 days for the above example, than will system do the Dunning again from Dunning level 1 if there are any Outstanding dues for the same Customer.
3) I also want to understand the below scenario. For the above Customer if there are 5 Outstanding Overdue Invoices. After 2 Dunning levels are reached i.e., the Customer is at Dunning level 2 and assuming after 70 days there are 2 more Outstanding Overdue Invoices. Than when I do the Dunning again at 90 days. I assume the Customer would be at Dunning level 3 and the Dunning letter
would have 7 Invoices with arrears of last 2 Invoices as 20 days.
i) In the above scenario if the Customer has paid the Overdue Invoices for the first 5 Invoices after the 3rd Dunning level i.e., after 90 days and If a new Dunning is run again for the same customer say after 120 days for the above example, than will the system do the Dunning again from Dunning level 1 for the Customer.
ii) In the above scenario if the Customer has not paid the Overdue Invoices for the first 5 Invoices after the 3rd Dunning level and if a new Dunning is run again for the same customer say after 120 days for the above example than will the Dunning happen again for this Customer.
Can someone please suggest for the above queries?
Thanks and Regards,
SNK. |
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